SuperSIM FAQ                                                                           Version 2

1. What is SuperSim ?
2. How does the SuperSim service work?
3. What are the charges for incoming calls from a handset equipped with SuperSim?
4. Where can I use the SuperSim service?
5. What are the fees associated with SuperSim?
6. How do I use SuperSim?
7. Can SuperSim work with any GSM handset?
8. What are the steps involved in making a call with SuperSim?
9. My GSM Cellular phone already has a SuperSim card but it doesn’t automatically connect to a GSM network.
   What could be the problem?
10. Does SuperSim offer SMS text messaging?
11. Does SuperSim offer Voicemail Service?
12. How can I start using SuperSim's services?
13. Can I test SuperSim's service quality before purchasing?
14. How can I become a reseller of SuperSim service?
15. What qualifications are required to become a SuperSim reseller?
16. Is SuperSim offered as a private label service?
17. What is Cellular Phone roaming?

What is SuperSim?

SuperSim is a Prepaid International GSM SIM Card that is specially designed for corporate and leisure travelers. SuperSim offers low-cost per minute rates for calls made to landline or mobile globally without hefty roaming charges.

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How does the SuperSim service work?

SuperSim is a Prepaid International GSM SIM Card that is specially designed for corporate and leisure travelers. SuperSim offers low-cost per minute rates for calls made to landline or mobile globally without hefty roaming charges.

Over 450 tier 1GSM operators globally support SuperSim services through offering quality and reliable services. With SuperSim you have all the standard GSM services including Voicemail and SMS.

SuperSim is customized for corporate and leisure travelers who travel frequently. SuperSim is a Multi IMSI SIM card (a card that can contain multiple SIM profiles). Your SuperSim card comes equipped with UK (+44) phone number and an optional Canada (+1 647) alias phone number. The Canadian number can be substituted with a number of your own country (more than 50 countries).

SuperSim uses callback technology to provide you with high quality and inexpensive roaming service. In general, the steps involved in making a call with SuperSim are shown in the diagram below:

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What are the charges for incoming calls from a handset equipped with SuperSim?

There are no charges associated with incoming calls on your UK phone number while roaming in following countries when corresponding mobile operator is selected:

Algeria-Algerie Telecom (AMN)
Algeria-Orascom Telecom Algerie Spa (Djezzy)
Algeria-Wataniya Telecom Algerie (Nedjma)
Angola-UNITEL S.a.r.l.
Anguilla-Cable & Wireless West Indies Ltd. Anguilla (Cable & Wireless)
Antigua & Barbuda-Cable & Wireless Caribbean Cellular Antigua Limited (Cable & Wireless)
Antigua & Barbuda-Digicel Antigua e Barbuda
Armenia Republic of-ArmenTel (ARMGSM)
Armenia Republic of-K Telecom Vivacel (MTS)
Australia-Singtel Optus Limited (YES OPTUS)
Australia-Telstra Corporation Limited (Telstra MobileNet)
Australia-Vodafone Pacific Limited (Vodafone)
Austria-Mobilkom Austria AG & Co KG (A1)
Austria-ONE GMBH (Orange)
Austria-T-Mobile + ex Telering (T-Mobile)
Bahrain-Batelco BHR MOBILE PLUS (BATELCO)
Bahrain-Zain BH ex MTC Vodafone (Zain)
Bermuda-Digicel ex Cingular (Digicel)
Bermuda-Mobility Limited (BTC MOBILITY LTD. M3)
Bolivia-Entel SA
Burundi-Telecel-Burundi Company (U-com)
Chad-Millicom Chad
Costa Rica-I.C.E. Instituto Costarricense de Electricidad (ICE)
Cyprus-CYTAGSM
Cyprus-MTN Cypro ex AREEBA ex Scancom (MTN)
Czech Republic-Vodafone - Cesky Mobil - Oskar Mobil (Vodafone)
Denmark-TDC Mobil A/S
Denmark-Telenor (Sonofon)
Denmark-Telia A/S Denmark (TELIA DK)
Egypt-ETISALAT MISR (Etisalat Egitto)
Egypt-The Egyptian Company for Mobile Services (ECMS-MobiNil)
Egypt-Vodafone Egypt Telecommunications S.A.E. (Vodafone)
Faroe Islands-Faroese Telecom (Faroese Telecom GSM)
Finland-Alands Mobiltelefon Ab
Finland-DNA FINNET NETWORKS fusa conSuomen 2G Oy (DNA)
Finland-Elisa corporation ex Radiolinja Origo Oy (Elisa)
Finland-Telia Sonera (Sonera)
France-Bouygues Telecom
France-Orange France
France-SFR
French Guiana (Frenche West Indies)-Digicel ex Bouygues Telecom Caraibe (Digicel)
Georgia-Geocell Limited
Germany-E-Plus Mobilfunk GmbH (E-Plus)
Germany-O2 Germany GmbH & Co. OHG (O2)
Germany-T-Mobile Deutschland GmbH D1 (T-Mobile)
Germany-Vodafone D2 GmbH (Vodafone)
Ghana-Millicom Ghana Limited (tiGO)
Gibraltar-Gibraltar Telecoms Int'l (Gibtel GSM)
Greece-COSMOTE
Greece-Vodafone-Panafon (Vodafone)
Greece-WIND HELLAS ex Q Hellas
Greece-WIND HELLAS TELESTET
Guadeloupe (French West Indies)-Digicel ex Bouygues Telecom Caraibe (Digicel)
Hungary-Pannon GSM Telecommunications (Pannon)
Hungary-TMobile ex Westel Mobile (T-Mobile)
Hungary-Vodafone Hungary Ltd (Vodafone)
Iceland-IMC Island ehf (Viking Wireless)
Iceland-Og fjarskipti hf Og Vodafone GSM ex TAL- Isalnssimin (Vodafone)
Iceland-Siminn ex Iceland Telecom Ltd (SIMINN)
Iran-IRANCELL (MTN)
Iraq-Asia Cell Company for Telecommunication (Asia Cell)
Ireland-Vodafone Ireland Plc (Vodafone)
Israel-Cellcom Israel Ltd
Israel-Partner Communications Company Ltd (Orange)
Israel-Pelephone
Italy-Telecom Italia Mobile (TIM)
Japan-NTT DoCoMo Inc
Jordan-Petra Jordanian Mobile Telecommunications Company-Orange ex MobileCom (Orange)
Jordan-Umniah Mobile Company (Umniah)
Jordan-Xpress Jordan
Jordan-Zain Jordan Mobile Telephone ex Fastlink - Jordan (Zain)
Kazakhstan-GSM Kazakhstan Ltd (KCELL)
Kazakhstan-KaR-TeL LLP K-MOBILE (Beeline)
Kenya-Safaricom Limited
Kenya-Telkom Orange Kenya (Orange)
Kenya-Zain ex Celtel ex Kencell (Zain)
Kuwait-KTC (Viva)
Lithuania-UAB Bite GSM (Bite GSM)
Malawi-CelTel (ZAIN)
Malawi-Telekom Network Malawi (TNM)
Moldova Republic of-Orange (VoXtel S.A.)
Mongolia-MobiCom
Montserrat-Cable & Wireless West Indies Ltd Montserrat (Cable & Wireless)
Mozambique-Mocambique Celular Ltd (mCel)
Netherlands Antilles-Digicel Mossel ex Curacao (Digicel)
Netherlands Antilles-Setel NV (UTS Wireless Curacao)
Netherlands Antilles-Telcell N.V.
Netherlands-KPN Mobile The Netherlands BV (KPN)
Netherlands-Vodafone Libertel N.V (Vodafone)
Nigeria-Econet Wireless Nigeria (Celtel Zain)
Nigeria-Globacom Ltd (Glo Mobile)
Nigeria-MTN Nigeria Communications Limited (MTN)
Niger-Telecel
Norway-NETCOM AS
Poland-Polkomtel S.A (PLUS GSM)
Poland-Polska Telefonia Cyfrowa (Era)
Poland-PTK Centertel IDEA (Orange)
Portugal-Optimus Telecomunicacoes S.A (Optimus)
Portugal-Telecomunicacoes Moveis Nacionais S.A (TMN)
Portugal-Vodafone Telecel (Vodafone)
Romania-Cosmote ex Cosmorom S.A. (Cosmote)
Romania-Orange Romania SA
Romania-Vodafone ex MobiFon S.A/CONNEX GSM (Vodafone)
Russia-Mobile Tele Systems (MTS)
Russia-Vimpelcom- Bee line ex KB Impuls + ex Extel + ex Stav telesot (Beeline)
Rwanda Republic of-MTN Rwandacell Sarl (MTN-RWA)
Saudi Arabia-Etisalat( Mobily)
Saudi Arabia-Saudi Telecom Company STC AL JAWAL (STC)
Saudi Arabia-ZAIN SD
Seychelles-Cable & Wireless Seychelles Ltd (Cable & Wireless)
Slovak Republic-T-Mobile Slovenko (T-Mobile SK)
Slovenia-Mobitel d.d
Slovenia-SI.Mobil d.d
Slovenia-Tusmobil
South Africa-Cell C Pty Ltd
South Africa-MTN Pty Ltd
South Africa-Vodacom Group Pty Ltd. (Vodacom)
South Korea-KT Freetel Co. Ltd (KT ICOM 450 02)
South Korea-KT Freetel Co. Ltd KT ICOM Additional IMSI (KT ICOM 450 08 d)
South Korea-SK Telecom
Spain-France TELECOM Espania Orange ex Retevision Movil ex AMENA (Orange)
Spain-Telefonica Moviles Espa?a S.A. (MOVISTAR)
Spain-VODAFONE ex Airtel Movil S.A (Vodafone)
Sudan-ZAIN SD ex Mobitel (Zain)
Sweden-Tele 2 AB (Tele2 Comviq)
Sweden-Telenor Vodafone group (Telenor)
Sweden-Telia Mobile 240 01 (Telia Sonera 240 01)
Sweden-Telia Mobile 240 05 (Telia Sonera 240 05)
Trinidad and Tobago-Digicel Mossel (Digicel)
Turkey-AVEA ex ARIA (AVEA)
Uganda-MTN Uganda Ltd (MTN-Uganda)
Uganda-Uganda Telecom Ltd mango (Uganda Telecom)
Uganda-Zain CelTel Cellular (Zain)
Ukraine-Astelit (life)
Ukraine-Kyivstar GSM JSC
United Kingdom-O2 UK Limited (O2)
Uruguay-Telefonica Moviles del Uruguay S.A. (Movistar)
Venezuela-DIGITEL
Venezuela-Telefonica Movil - O2 (Movistar)
Vietnam-Vietnam Mobile Telecom Service (MOBIFONE)
Vietnam-Vietnam Telecoms Services Co GPC (Vinaphone)
Vietnam-Viettel
Zambia-Zambia Telecommunicaitons Company Ltd Cell Z (ZAMTEL)
Zimbabwe-P + T Corporation (NET*ONE)

Please note that there is an additional charge of US$0.46/minute for incoming calls to the Canadian (or your local country) alias phone number assigned to the SuperSim card.

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Where can I use the SuperSim service?

SuperSim service is supported in the following countries:

Afghanistan Albania Algeria Andorra Angola Anguilla Antigua and Barbuda Argentina Armenia Aruba Australia Austria Azerbaijan Bahamas Bahrain Bangladesh Barbados Belarus Belgium Belize Benin Bermuda Bolivia Bosnia and Herzegovina Botswana Brazil British Virgin Islands Bulgaria Burkina Faso Burundi Cambodia Cameroon Canada Cape Verde Cayman Islands Chad Chile China Colombia Comoros Congo Congo Democratic Republic Costa Rica Croatia Cuba Cyprus Czech Republic Denmark Djibouti Dominica Dominican Republic East Timor Ecuador Egypt El Salvador Estonia Ethiopia Faeroe Islands Fiji Finland France French Guiana French Polynesia Gabon

Gambia Georgia Germany Ghana Gibraltar Greece Greenland Grenada Guadeloupe Guam Guatemala Guinea Guyana Haiti Honduras Hong Kong Hungary Iceland India Indonesia Iran Iraq Ireland Israel Italy Ivory Coast Jamaica Japan Jordan Kazakhstan Kenya Kuwait Kyrgyzstan Laos Latvia Lebanon Liberia Libya Liechtenstein Lithuania Luxembourg Macao Macedonia Madagascar Malawi Malaysia Maldives Mali Malta Martinique Mauritania Mauritius Mexico Moldova Monaco Mongolia Montenegro Montserrat Morocco Mozambique Namibia Nepal Netherlands Netherlands Antilles

New Zealand Nicaragua Niger Nigeria Norway Oman Pakistan Palestine Panama Paraguay Peru Philippines Poland Portugal Puerto Rico Qatar Réunion Romania Russian Federation Rwanda Saint Kitts and Nevis Saint Lucia Saint Vincent and Grenadines Saudi Arabia Senegal Serbia and Montenegro Seychelles Sierra Leone Singapore Slovakia Slovenia South Africa South Korea Spain Sri Lanka Sudan Suriname Sweden Switzerland Syria Taiwan Tajikistan Tanzania Thailand Togo Trinidad and Tobago Tunisia Turkey Turkmenistan Turks and Caicos Islands Uganda Ukraine United Arab Emirates United Kingdom United States United States Virgin Islands Uruguay Uzbekistan Vanuatu Venezuela Vietnam Western Samoa Yemen Zambia Zimbabwe

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What are the fees associated with SuperSim?

There are no monthly or rental fees for SuperSim equipped with only UK phone number. However, there is a fee of US$2 per month for the optional Canadian alias phone number. If you choose to substitute the Canadian number with an alias phone number of your local country, the monthly fee may be different and a setup fee may apply.

A monthly fee of US$2 is charged for the Canadian alias phone number on the first day of every month whether the SuperSim is used in the month or not. The monthly fee is charged at the beginning of the month. The first month is not charged the monthly fee as it is likely a partial month. The alias phone number will be deactivated automatically when the SuperSim has insufficient balance to cover the monthly fee, which is a balance less than or equal to -0.01. Deactivation of the alias phone number is not reversible. A new alias phone number needs to be purchased in order to resume using the alias service. Setup fee may apply. Alias phone numbers of other countries may have different monthly fee and setup fee.

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How do I use SuperSim and SuperSim service?

SuperSim service is very easy to use. It takes 3 steps:

• Insert your SuperSim into your unlocked mobile handset.
• Switch on your handset.
• Your handset will automatically connect to an available GSM network in the country.
  

For more information, see the SuperSim user guide.

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Can SuperSim work with any GSM handset?

No. Superim works with most GSM phones as long as the phone is SIM unlocked. When you purchased the phone from your mobile telecom operator, the operator may have "locked" your phone to prevent its use with other mobile operators' SIM cards. Consult the vendor of the mobile phone to get it unlocked.

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What are the steps involved in making a call with SuperSim?

The SuperSim service can be configured to call back to the SuperSim or to any other phone or SIM:

Using the SuperSim to receive the call back call

The SuperSim will carry the call while roaming. The default call back number of the SuperSim is its phone number.

1. Key in the number you wish to call. Use the format +DestinationNumber# where DestinationNumber is <country code><city code><local number>. For example, +19059445555#. 
2. After dialing the number, there will be a slight pause, as the SuperSim service rings you back to connect your call. Answer the call normally. Ignore any error messages the phone may display during this process.
3. Wait a moment for the call to be connected to the destination.

Note: If you had previously set the call back number for a trigger call, you need to set the SuperSim's phone number or alias phone number as the new call back number before making a call.

Using another phone or another SIM to receive the call back call

The SuperSim can be used to trigger (initiate) calls with call back to another phone or SIM instead of to itself. This is useful when you travel to a location where you have access to a phone or SIM that can receive calls at low or zero cost, and this phone or SIM may be used to receive the call back call. You can register the call back number by dialing a command on the SuperSim. The cost of the call back leg would be the cost for the SuperSim service to call that phone or SIM plus the cost to receive a call on that phone or SIM. This may be less than the cost to receive the call back call on the SuperSim. You can use the Rate Calculator on www.supersim.mobi to check which way is more economical.

1. Key in the number you wish to call. Use the format +CallBackNumber*DestinationNumber# where CallBackNumber is <country code><city code><local number> of the phone or SIM where you want to be called back, and DestinationNumber is <country code><city code><local number> of the person you wish to call. For example, +14165521234*19059445555#.
2. When the SuperSim service calls your phone or SIM, answer the call normally. Ignore any error messages the phone may display during this process.
3. Wait a moment for the call to be connected to the destination.

If you want to receive the call back call at a hotel room, use +HotelPhoneNumber*RoomNumber*DestinationNumber#, and the SuperSim system will play "Please connect this call to" "<RoomNumber>" when it calls the hotel.

The call back number setting remains in effect until you set a new call back number. So the next time you want to make a call with call back to the current call back number, you can just dial in the format +DestinationNumber#, and the system will look up the last call back number automatically.

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My GSM Cellular phone already has a SuperSim card but it doesn’t automatically connect to a GSM network. What could be the problem?

A GSM Cellular Phone with a SuperSim will automatically connect to any available GSM network in the area. In some countries there could be more than one GSM operator, you may have to manually select a suitable GSM operator. You may also have to switch current GSM operator if you are unable to receive a callback call after you have initiated your call.

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Does SuperSim offer SMS text messaging?

Yes. SuperSim incorporates current advanced SIM technology and supports all standard features of a GSM service.

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Does SuperSim offer Voicemail Service?

Yes. SuperSim offers voicemail services to its users. Unanswered calls are automatically routed to a Voicemail Server where the caller can leave a voice message for the called party.

To retrieve the voicemail message, simply follow simply the steps below.
1. Call +1 416 840 1539 from SuperSim or any other phone.
2. When prompted with "Mailbox” input the SuperSim's phone number. (You can press # at the end of the number to proceed to the next step immediately.)
3. When prompted with "Password” input SuperSim's PIN if there is a PIN or the last four digits of the serial number if there is no PIN.
4. Follow the prompts.

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How can I start using SuperSim’s services?

• Contact one of our SuperSim resellers in your region and sign up for a new account with them.
• Purchase a SuperSim Roaming GSM Card valued at $40 USD
• Purchase prepaid Talk-time credit for you SuperSim card (minimum purchase of $20 USD)
  

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Can I test SuperSim's service quality before purchasing?

Yes, please contact an authorized SuperSim reseller in your area for a live demonstration of SuperSim’s exceptional voice and service quality.

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How can I become a reseller of SuperSim service?

If you are interested in becoming one of SuperSim’s Authorized resellers, please contact our Head Office at +1-905-948-1475 or email us at sales@ecocarrier.com.

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What qualifications are required to become a SuperSim reseller?

The basic essential qualifications are

• Ability to define, explain and inform corporate and regular users about SuperSim's services
• Ability to demonstrate SuperSim services for your clients
• Strong and effective corporate network in your market
  

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Is SuperSim offered as a private label service?

Yes, SuperSim services, existing infrastructure and required software are offered to qualified reseller for private labeling. For further information, please contact your SuperSim Sales manager at sales@ecocarrier.com.

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What is Cellular Phone roaming?

Roaming is defined as the ability for a cellular customer to automatically make and receive voice calls, send and receive data, or access other services when traveling outside the geographical coverage area of the home network, by means of using a network in the area visited. Roaming is technically supported by mobility management, authentication and billing procedures. Establishing roaming between network operators is based on - and the commercial terms are contained in - Roaming Agreements. If the network visited is outside the home country, this is known as International Roaming. GSM Roaming, which involves roaming between GSM networks, offers the convenience of a single number, a single bill and a single phone with worldwide access to over 200 countries. The convenience of GSM Roaming has been a key driver behind the global success of the GSM Platform.

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